Refund policy

refund & replacement policy

because nekt is a food product, we can’t accept returns of opened or used sachets.

damaged, leaked or wrong order? message us on WhatsApp at +91 94795 95500 within 48 hours of delivery, with a photo of the package and the product. once we’ve checked it, we’ll send a replacement or issue a full refund to your original payment method.

refund timing: approved refunds are processed within [10-12] working days. your bank may take a few extra days to show it.

cancellations: you can cancel an order before it ships by messaging us on WhatsApp. once shipped, it can’t be cancelled.

questions? WhatsApp +91 94795 95500.