Refund policy

We're a small, young brand run by young founders, every order is genuinely built and packed by us, and we care about getting it right. If something goes wrong, please be patient with us and reach out. We'll always do our best to make it right.

To keep things fair, we can only offer a refund or replacement if:

Your sachet(s) arrived torn, damaged, or leaking, and
You have a clear, continuous unboxing video showing the sealed package being opened and the issue
Please record an unboxing video every time you receive a NEKT order, it's the only way we can verify a claim quickly and fairly. Without one, we won't be able to process a refund or replacement.

If your order qualifies, message us on WhatsApp at +91 94795 95500 within 3 days of delivery with the video attached, and we'll take it from there.

Thank you for supporting a young brand built by founders still figuring this out, your patience means a lot to us as we grow.